Terms and Conditions These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. Shipping/Carriage: Shipping and carriage costs and agencies used at the time of shipping will be added to invoice unless other arrangements for delivery have been made by You prior to shipping. Duties and local taxes: Use and import of Products by You are subject to Your own customs, policies, clearance and any fees and You must comply with all laws and regulations of the country of import. A commercial invoice is provided with all goods shipped abroad. Adhesive: We strongly recommend that you use an adhesive designed for hanging specialist wall coverings. These are water-soluble, starch based and with a relatively low water content. Such an adhesive will help minimise marking in the event that it touches the surface of the panels by being relatively easy to remove, although an expert paperhanger should not get any paste on the surface in the first place. Installation: Tracy Kendall cannot and does not guarantee the work of any paperhanger. Damage & loss in transit: Occasionally, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'Damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily. Proof of posting: For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable. Payment and retention of title: Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Tracy Kendall until payment in full for the goods is received by us. Legal Statement :Mediation : In the event of disagreement between Tracy Kendall and its clients which cannot be mutually resolved in a reasonable time period a appointed mediator facility may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process. Place of business: Tracy Kendall operates from offices at 116 Greyhound Lane, Streatham Common, London SW16 5RN UK. 020 7640 9071 Please note that this is not a retail outlet. If would like to contact us please call us on the number above. Our mailing address for returns etc. is: 116 Greyhound Lane, Streatham Common, London SW16 5RN, UK Disclaimers: Content – Tracy Kendall provides this site on an "as viewed basis" and therefore makes no guarantees or warranties to this site or its contents. Copyright— All design, text, graphics, and the selection, alteration and arrangement of the aforesaid elements are the copyright Tracy Kendall. Every care has been taken to ensure that the colours displayed are a close representation, slight variations in the actual goods may occur. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge. Please do note that you should check all wallpaper Products for faults before and during hanging. You should only hang 1drop before reporting a fault, please contact us immediately if a fault is found so that we can send out replacements if necessary. Health and Safety: Tracy Kendall makes available in good faith information about its Products and with regard to the conditions necessary to ensure that Products supplied will be safe and without risk to health when used properly. Any information and advice given should not of itself be considered an adequate risk assessment as may be required under Health and Safety legislation. If You are not already in possession of information concerning the safe use of the Products or You become aware of any risk to health and safety, You should contact Us. .Sale of Goods: All Products are believed by Tracy Kendall to be suitable for the purpose and specification for which they are intended. Any defect should be reported to Tracy Kendall immediately it is discovered. All technical information in response to enquiry is given by Tracy Kendall in good faith. It will ultimately be for You to satisfy yourself as to the suitability of the product having regard to Your own particular situation and upon site conditions that are unknown to Tracy Kendall. The liability of Tracy Kendall will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded. Legal Statement: Your purchase of Products from Tracy Kendall will be a contract made in England and under English Law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to You. Your rights are unaffected. Tracy Kendall can revise these Terms without notice by posting new Terms on the Tracy Kendall web site or by notifying You by e-mail. Further purchase of Products after such posting or notification constitutes Your acceptance of the revised Terms.
