These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate.

Shipping/Carriage:

Shipping and carriage costs and agencies used at the time of shipping will be added to invoice unless other arrangements for delivery have been made by you prior to shipping.

Duties and local taxes:

Use and import of Products by You are subject to your own customs, policies, clearance and any fees payable and you must comply with all laws and regulations of the country of import. A commercial invoice is provided with all goods shipped abroad.

vat number : gb 927023049

Installation:

Tracy Kendall Wallpaper cannot and does not guarantee the work of any paperhanger. All hanging instructions given with the wallpapers is given as a guideline only. Each installation space and use of the work is different so the buyer must make themselves aware of any local variations in hanging wallpaper requirements prior to hanging the wallpaper supplied

Damage & loss in transit:

Occasionally, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to

examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'Damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.

Proof of posting:

For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.

Payment and retention of title:

Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Tracy Kendall Wallpaper until payment in full for the goods is received by us.

Mediation:

In the event of disagreement between Tracy Kendall Wallpaper and its clients which cannot be mutually resolved in a reasonable time period a appointed mediator facility may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.

Place of business:

Tracy Kendall Wallpaper operates from offices at 20 Princes Gardens, Cliftonville, Margate, CT9 3Ap. + 44 (00 18 43 291 896)
Please note that this is not a reatil outlet. If you would like to contact us please call us on the number above. Our mailing address for returns etc is - 20 Princes Gardens, Cliftonville, Margate, CT9 3Ap.

only hang 1 drop before reporting a fault, please contact us immediately if a fault is found so that we can send out replacements if necessary. If the work ordered needs to be replaced, a similar timeframe for production as agreed when the order was placed must be allowed to remake the work.

Health and Safety:

Tracy Kendall Wallpaper makes available in good faith information about its Products and with regard to the conditions necessary to ensure that Products supplied will be safe and without risk to health when used properly. Any information and advice given should not of itself be considered an adequate risk assessment as may be required under Health and Safety legislation. If You are not already in possession of information concerning the safe use of the Products or You become aware of any risk to health and safety, You should contact Us.

Sale of Goods:

All Products are believed by Tracy Kendall Wallpaper to be suitable for the purpose and specification for which they are intended. Any defect should be reported to Tracy Kendall Wallpaper immediately it is discovered. All technical information in response to enquiry is given by Tracy Kendall Wallpaper in good faith. It will ultimately be for You to satisfy yourself as to the suitability of the product having regard to Your own particular situation and upon site conditions that are unknown to Tracy Kendall Wallpaper. The liability of Tracy Kendall Wallpaper will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

Legal Statement:

Your purchase of Products from Tracy Kendall Wallpaper will be a contract made in England and under English Law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to You. Your rights are unaffected. Tracy Kendall Wallpaper can revise these Terms

without notice by posting new Terms on the Tracy Kendall Wallpaper web site or by notifying You by e-mail. Further purchase of Products after such posting or notification constitutes Your acceptance of the revised Terms. The risk of loss or damage to the Goods passes to the Customer upon delivery or 7 days after the Seller has notified the Customer that the Goods are ready for collection, if the Customer has failed to collect them. Ownership in the Goods will remain with the Seller until payments in full of all amounts due to it from the Customer have been received by the Seller.

Returns policy:

After placing your order, it will be promptly processed for production. You will have a 24-hour grace period if you wish to cancel or change your mind. After that period, our system does not permit modifications beyond 24 hours from the order placement. All refunds will be credited to the original payment method. Processing times typically take around 3-5 working days but this can vary between card issuers. Unfortunately, we are unable to influence this. All orders placed under a Trade account are subject to a no-returns policy.

Faults:

Please note the Customer should check all wallpaper products for any faults before hanging. Only hang 1 drop before reporting a fault, please contact us immediately if a fault is found so that we can send out replacements if necessary. If the work ordered needs to be replaced, a similar timeframe for production as agreed when the order was placed must be allowed to remake the work. If the wallpaper is faulty, report this to info@tracykendall.com immediately.

Please note that wallpapers produced to order (custom wallpapers and custom substrates) are exempt from being returned.

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval of your refund or replacement. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment and this takes about 5 working days.

Hanging instructions:

We advise that a professional be used when hanging non-woven wallpaper. The instructions can be found below:

Preparation

Walls should be dry, clean, and even.

Remove any old wallpaper and loose paint.

Roughen painted surfaces with sandpaper.

For best results, walls should be cross lined using a good quality lining paper. Sizing the lining paper will aid adhesion. Lining should be allowed to dry out completely before hanging the wall covering.

Pasting and hanging your non-woven wall coverings This is a paste the wall product. The decorator should paste the wall and not the back of the wall covering.

A good quality, solvent free, fungicide protected ready-mixed ‘tub’ adhesive – specifically for paste the wall non-woven papers should be used.

Paste should be evenly applied to the wall to hang one length at a time, to an area slightly wider than width of the paper.

Butt joints and use a decorator’s brush to smooth down the wall covering, working from the centre to the edges to express air bubbles.

Avoid squeezing paste out of the joints and ensure paste does not get onto the brush or roller.

No paste should be allowed to come into contact with the surface and hands should be kept clean and dry whilst hanging the wall covering.

Paste will damage the surface. The company cannot accept responsibility for marks or damage caused by paste.

Should any paste have been allowed to come into contact with the surface, it should be lightly sponged whilst still moist, using a clean damp sponge.

Caring for your wallpapers:

Our coated non-woven wallpapers and vinyls are all “spongaeble”. Uncoated papers used for the graphics range should be cleaned by dusting with a clean dry brush or by brush accessory on a vacuum cleaner.

Suitability in areas of moisture

Whilst our wallpapers are suited to most environments, applications in bathrooms and kitchens may influence your choice of base paper. We recommend our vinyls and coated papers for such situations. Another option is to apply a wallpaper varnish such as POLYVINE decorators; varnish. It is important to test before application as it may affect colours.

ABOUT THESE INSTRUCTIONS:

This information has been supplied in good faith, but without guarantee. Site conditions are beyond our control. It is the responsibility of the buyer to ensure that the environment is suitable for the wall covering.